KEY ACCOUNT MANAGER
Description:
JOB SUMMARY
The key account manager serves as the primary business contact to the client and is responsible for client satisfaction, the Key Amount Manager is expected to consistently provide excellent customer service to accounts as well as represent clients needs and goals within the organization to ensure quality. In addition, the Key Account Manager should build relationships with clients to encourage new and respect business opportunities.
RESPONSIBILITIES
Responsible for the all client communications , conflict resolution and compliance on client deliverables and revenue.
Reviews all major deliverables (i.e strategic brief, contact report, status report, cost estimates, task sheets etc.) to ensure quality standards and client expectations are met.
Ensures that client issues are dealt with in an efficient manner, informing the GM of any problems that may arise.
Owns the Contract and Contract renewals for new work for an existing client.
Approves change orders and invoices, and is responsible for payment collections.
Works closely with the sales team in order to maintain a continuous knowledge of sales status in order to identify potential issues and/or opportunities within or related to the sales.
Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
Aware and in pursuit of opportunities for account growth and new business, involving the your superior, creative support.
Communicates the clients goals and represent the clients interests to the team.
Provides regular two way communication between client and team, to provide strong team representation and set proper client expectations.
Understanding company profile and products, and effectively communicates all matters arise to the GM
Providing regular input on all account activities ,including status and corporate sales report on a daily basis.
Keeps recording on corporate sales reconciliation on year to year.
SKILLS, QUALIFICATIONS & EXPERIENCE
Management skills required in order to create ,maintain and enhance customer relationship with insurers.
A Bachelor Degree in Business, Sales, Marketing or any related field
At least 5 years related experience from FMCG industry
Motivated, goal oriented, persistent and skilled negotiator.
High level of initiative and work well in a team environment.
Excellent written and oral communication skills.
Handles stressful situation
s and deadline pressures well.Plans and carries out responsibilities with minimal direction.
APPLICATION INSTRUCTIONS:
Online Application, Click HERE to Apply
About Admin
