Develop and maintain the credit risk exposure by setting and reviewing credit limits and terms, regular evaluations of each customer’s payment performance and seasonally adjusting credit terms. Ownership of the credit policy and its developmentAnalysis of customer payment and ordering patterns to pre-empt issues of credit, stock or cash shortageIdentify common themes/root cause of customer issues such as incentive processes, cash clearance times, and lead to resolutionRegular face to face customer contact to review credit and understand how we help each other in joined up business planning in this areaMonitor the Sales Ledger balance and aged debt profile and pro-actively manage timely cash receipts and the DSO target achievement, working through the credit control team in ABSC to achieve thisManagement of reclamation of goods in the event of account closure, own the interaction with receivers for settlementsProvide insights and spot potential credit risk early in order to avoid lossesNetwork with other FMCG Credit Managers to provide insights and spot potential credit risk early in order to avoid lossesEscalation point for non-routine customer engagement and statement queriesReview of KYC formsEnsure CARM controls adhered to and provide support on GAR/External audit ReviewsDevelop OTC ‘centre of excellence’ in SBL to provide end to end clarity of the process, to provide a central focus point for ABSC and Account Managers in order to facilitate best practices for both partiesSupport Cash agenda delivery through optimisation of working capitalCredit Risk Manager
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