JOB VACANCY
Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.
In order to keep our services at a higher level and meet our customers’ maximum satisfaction interview We wish to invite applications from suitably qualified candidates to fill in this challenging position.
POSITION: RESERVATION AND TICKETING SALES AGENT – 4 (Posts)
REPORTS TO: CALL CENTRE SUPERVISOR
DUTY STATION: DAR ES SALAAM.
ROLE PURPOSE
To provide efficient and effective customer focused Passenger Ticket Sales & Reservation
KEY ACCOUNTABILITIES / RESPONSIBILITIES
Make ticket reservations, confirmations, reconfirmations and seat selection for clients on PW flights in compliance with the carrier policies, procedures and customer expectations.
To give fare quotes to all PW clients including group quotations and bookings.
To ensure daily sales reports and sales dispatches are submitted in accordance to company procedures
Give clients flight details and ticketing information.
Handle and issue E- tickets on behalf of the company and accordance to company procedures.
Handle flight disruptions, advising clients, reissue and revalidate electronic tickets
Handle telephone & email enquiries as regards travel information.
Make outbound calls to customers as instructed by your Supervisor.
To protect and enhance revenue collection to meet carriers expectations and customer expectations
Any other duties as may be assigned by your Supervisor
KEY PERFORMANCE INDICATORS
Meets the set passenger ticket sales targets
100% accuracy in fare quotation and collection of monies.
Average Handling Time for calls within set target
Telephone answered within 3 rings
Respond to emails within 20 minutes
COMPETENCIES
High Integrity
Team player
Proactive/ result oriented
Pleasant & presentable
Good Communication / interpersonal skills
Resilient
Self motivated
Customer Service in Airline environment
KNOWLEDGE, SKILLS, EXPERIENCE
University degree with 2 years experience in an airline environment
Certification in relevant computer application
Experience in delivering service in demanding consumer environment
Fluency in appropriate foreign languages an added advantage
Closing Date:
Not later than 11th September 2016
Mode of Application:
If you feel you meet the above requirements please send your application and CV to the address below.
Only short‐listed applicants will be contacted.
Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania
E‐mail:pwrecruit@precisionairtz.com
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JOB VACANCY
Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.
In order to keep our services at a higher level and meet our customers’ maximum satisfaction We wish to invite applications from suitably qualified candidates to fill in this challenging position.
POSITION: CREDIT CONTROL ACCOUNTANT
REPORTS TO: MANAGER SHARED SERVICES
DUTY STATION: DAR ES SALAAM
ROLE PURPOSE STATEMENT:
To manage and control all company account Receivable ensuring that all company debts are correctly recorded adequately secured and paid for on time to improve cash flow and minimize loss through bad debts
KEY ACCOUNTABILITIES/RESPONSBILITIES
Ensure complete, prompt and correct billing and subsequent dispatch of invoices to the right parties to aid in prompt payment to ensure and increase cash flow and minimize bad debts
Ensure that commissions offered are correct and authorized.
Regular follow up of debtors, including personal visits to ensure invoices are paid on due dates. All overdue accounts should be reported monthly and recovery action taken.
Ensure that all debtors accounts are promptly and properly reconciled to reflect correct balances for fair statement of financial statements
Prepare weekly/monthly budget and actual report of collections.
Undertake daily receipts allocations and Prepare monthly debtors’ statement of account including age analysis not later than 8th of every month.
Liaise with Commercial on processing credit application forms for new customers and Ensure that credit limit is observed and excesses if any should be approved
Ensure that sales agents comply with the sales contract.
Review and keep custody of all signed and approved Credit application forms and other contracts with Customers.
Ensure queries raised by both internal and external customers are resolved in a timely manner and to the customer’s satisfaction.
Provide guidance and support to the staff under supervision to motivate them and enhance morale and productivity.
Liaise with Internal and external auditor with guidance from Manager Shared Services or Manager Reporting on all matters related to audit of account receivables.
Ensure good filing system is maintained at all times for ease of reference and retrieval of supporting documents to support outstanding debts.
Any other duties as may be assigned by the Manager Shared Services
PERFORMANCE INDICATORS:
Customer satisfaction
Timely and accurate reports and reconciliations
Reduction in bad debt and Improved collection period
COMPETENCIES:
Team Player.
Excellent written and verbal communication skills.
Able to work under stress and under minimum supervision.
Result Oriented and proper time management.
High level integrity
KNOWLEDGE, SKILLS, EXPERIENCE
B.com Accounting option/Advanced Diploma in Accounting or related business degree from a reputable Universities.
CPA, ACCA qualifications or its equivalent.
Computer skills conversant with MS office applications.
Knowledge in ERP will be added advantage.
3 years experience
Closing Date:
Not later than 14th September 2016
Mode of Application:
If you feel you meet the above requirements please send your application and CV to the address below.
Only short‐listed applicants will be contacted.
Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania
E‐mail:pwrecruit@precisionairtz.com
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