FIELD OPERATIONS MANAGER
Position Description
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
General Purpose
Manage project or sub project of low risk. Lead sub project team for small and/or less complex accounts. Plan and monitor delivery phase of sub project.
Main Responsibility Area
Plans and manages execution of the project or sub project accoding to budget. Leads sub project team. Manages time, quality, progress, cost, risks, and internal and external resources. Ensures that all project milestones are met by using global processes, tools and interfaces. Acts as customer interface in own responsibility area.
Position Description
To plan and to execute network operation and maintenance activities, in line with business requirements and procedures defined in Nokia Networks processes and procedures in order to achieve network availability and performance targets set by Customer and Nokia Networks. Operations goals are to prevent any avoidable downtime through adhering to preventive maintenance routines and taking proactive measures, assuring shortest possible reaction and remedy times, at lowest possible cost.
Job Magnitude:
Latitude:
Level of Impact:
Budget:
Support both OD and team members to achieve the business objectives. . Independently determines and develops approaches to solutions. Work is reviewed upon completion for adequacy and meeting objectives. Extensive latitude for independent judgment.
Impact result; failure to achieve results or erroneous decisions or recommendations would typically result in serious NW impact and considerable expenditure of resources.
Main Responsibility and Duties:
To lead diverse team of engineers for optimized technical solution for implementation & operations of critical Network Elements i.e Sites/ BTS/ RBS, Transmission Network, core/BSS and supporting tool
- Leverage planning & operations verticals for an enhanced and effective Resource management.
- Supporting RNO, new sites acceptance, Optimization of transmission network & managing major transmission KPIs.
- Software services support for upgrades / Updates.
- Supporting GDC and maintaining good working relations among the teams and vendors
- Understand business pains of customer & able to suggest proactively solutions benefiting customer & NSN business.
- Leading in Outage & Emergency faults in operational Network and get it resolved within SLA time
- Supporting team for competence development.
- Customer relationship with regular operational & technical / Informal meeting.
- Review & participate internal meeting for discussions related to failure reports & Technical notes
- Hardware spares dimension / management.
- Support vendors on planning the capacity management (Hardware / Software) sharing recommendation with Customer team.
- High Traffic management during festival session or special events.
- Statutory & Internal Audit of the entire transmission network
- Implementation of global operational process & further suggestions to enhance same.
- Service Innovation.
-Mentoring and coaching of the team
Additional duties and responsibilities KPIs
• Adherence to Network KPI's & SLA's
• Organize, coordinate and execute field related projects within SLA
• Customer satisfaction
• follow-up of trouble tickets, WO and CR
Reports
• Generation of network status report
• Analyze statistical reports
Essential Knowledge:
• Experience on Ericsson TN, DXX, Marcon,HC, Service on Microwave (S EoM), NSN HiT 7080, 7060,7030,7025, NSN SRT 1F, SRA 4, Accessgates, Netviewer, TNMS, VSAT,Alcatel Lucent, Huawei RTN 950,i manager U 2000, HUAWEI CX600, HUAWEI OSN, E// RBS, HUAWEI
• People management skills
Position Requirements
• More than 7 years experience in operating Transmission networks
- Experience in communicating with different groups/teams.
- Ability to adapt to work in a multicultural environment
- Analytical and conceptual thinking, problem solving ability
- Collaboration skills
- Ability to lead & work in a multicultural environment
- End user / Customer service orientation
- Integrity and credibility.
- Good communication skills
- Self motivated and ability to motivate team
Qualifications:
• University Degree in Telecommunications, Electrical Engineering or Electronics science
• Able to operate in performance driven organization
• Knowledge of English and Kiswahili
APPLICATION INSTRUCTIONS:
Online application, click HERE to Apply
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CORE NETWORK SECOND LINE SUPPORT ENGINEER
Position Description
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
General Purpose
Plans and performs technical activities to service the customer and brings expertise to customer site on need basis.
Main Responsibility Area
Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area. May support areas by participating in emergency and 24/7 duty.
Position Description
General:
Job Title: Core Network Second Line Support Engineer
Job Family: Services – NW Operations
Job Id: 30000385
Job grade: 8
Job Specialty: Telecommunications
General purpose
To assist in managing customer projects; practice project management tasks.
Main Responsibility Area
Assists in project management tasks. Plans and manages execution of part of the project or sub project. Ensures that all project milestones are met in own responsibility area by using global processes, tools and interfaces.
Individual portfolio
Typically 3-5 years relevant experience, fully competent. Uses functionally specific knowledge. Degree.
Enviroment
Performs day-to-day activates to meet departmental/project objectives. Requires immoderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas.
Scope
Individual Contributor¤ Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. ¤ Managerial/Supervisory¤ May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work.
Impact
Impact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact.
Position Requirements
Essential Knowledge:
Knowledge and experience on Ericsson Core NW with minimum of 3 years experience on Optimization O&M support, configurations, troubleshooting.
Competencies:
• Business awareness
• Analytical skills and problem solving skills
• Excellent planning skills
• High personal standard and goal oriented
• Excellent interpersonal skills
• Excellent and effective communications skills, both orally and in writing
Qualifications:
• 3-5 Years with University Degree in Telecommunications, Electrical Engineering or Electronics science
• Able to operate in performance driven organization
APPLICATION INSTRUCTIONS:
Online application, click HERE to Apply
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