IT Manager 10, Tanzania

Organization Overview

Ranked by Washington Technology as a top 100 leader in IT services, Abt Associates is a mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development. If you want to apply your technical expertise to programs that help control infectious diseases, address housing and homelessness issues, and inform policies that create economic opportunities in the U.S. and abroad, we invite you to join our team. Our IT team of over 60 professionals collaborates across 45 offices. As a member of our team, you will be on the front line supporting users around the world. Clients have come to rely on Abt to provide innovative solutions with energy, creativity and top notch customer service. Our company culture of continuous learning supports opportunities for long-term career growth and a balanced work/life experience.

Opportunity

Abt Associates seeks a qualified IT Manager to support the Informational Technology Department in Tanzania. The IT Manager FSN-10 will serve as regional IT support as part of the IT Service Center.

Key Roles and Responsibilities

Provide quality technical support (troubleshoot, research, resolve, coordinate and escalate issues) for both global and US users (TDY).

Build strong communication and relationships with site offices and respond quickly and effectively to their questions, requests, incidents.

Daily and constant monitoring of ServiceNow queue - triaging tickets and resolving others as appropriate.

Maintain constant presence during business hours on Lync, phone, Skype and email.

Conduct training and orientation for new and existing International IT managers

Conduct regular meetings with different project sites (as assigned).

Attend and assist in coordinating (as required) all weekly, monthly IT meetings.

Daily check for access to Abt systems (Outlook, AGI, Oracle, Abtremote, OWA) and report any outages immediately.

Provide assistance and tracking for new technology rollouts.

Minimum Qualifications

6+ years of experience and master degree (computer science, programming or related areas preferred) or the equivalent combination of education and experience.

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